Christmas is a time when we do a lot of shopping. Perhaps you have bought things in the January sales. But what do you do if you are unhappy about the quality or performance of the goods you have bought? Today we will look at your rights under the Sale of Goods Act and look at the advantages and disadvantages of the different methods of making a complaint.
Know Your Rights - Introduction to the Sale of Goods Act = short PowerPoint to view
Click on the links below to see short vidoes telling you about your consumer rights.
YouTube - Buying shoes and clothes
Going back to the shop
Make a list of the tips you would give to someone who would like to be more confident in going back to a shop to complain. think about:
- How to prepare yourself before you go in;
- How you begin;
- How to keep calm;
- How you end the conversation.
Post your list in the comments box below.
1. i would be calm
ReplyDelete2. i would start by mentioning the item is not right that i would like a refund back please.
i would be very polite. i would say thank you for
refund back.
The dress I bought was to small, as I did not have time to try it in the shop.I came back to ask if it is posible for me to exchange the dress or if I can't find my size, I will like to have a refund. please. Thanks
ReplyDeleteif you go in superstores or clothes shops
ReplyDeletethe prices is right or wrong somtimes we look at objects to buy looking at lables but somtime shopkeepers think we are dodgey customers then
you buy something get the receipt and go home.
1.i tell the person to be polit
ReplyDelete2.talk obout the dress, and let them no want is wrong with the dress.
3.talk with love
4.you mut put a happy face
Firt of all,you should be clear about what you see as the faut in the item you have bought.
ReplyDeleteGather together everything you can by way of evidence try to keepin mind that you may have to go to court to obtain a refund. Back up your claim in writing
David
I bought a dress for my little girl the size was writen on it,when she put it on she messed it up with her drink. I decided to wash it but the colour ran.I decided to take it back to the shop. I told the shop assistant I was entitled to refund under the Sale of Goods Art and my money was refunded. Haanh
ReplyDeleteI would be calm even if I am angry. This is because being aggressive could cause me to lose my statutory rights.
ReplyDeleteBe polite and petient and try to listen carefully what the shop assisstant is saying, so you can explaine what is wrong with the product you bought.
wuditu
If you are going back to the shop to complain make sure you have a reciept or the bag item was in. If the size is not right ask for a right size. If tey don't have it ask for your money back.
ReplyDeleteAbdul
When going to complain for something you bought from a shop or company please remember you most show some respent to the staff or the shop keeper. Also go with the demaged item which you bought,than speak carefully and respentfuly to the manger or the shop keeper. Remember always not to be very angry because if you are too angry the manger or the shop keeper will use it in to their own advantage. Make them realise that you know your rights, and they will respent you and refund you. From Joh .A
ReplyDeleteKnow Your Right
ReplyDeleteBefore you complain
First of all, you should be clear about what you see as the fault in the item you have bought.
The Sale and Supply of goods Act 1994 gives you certain rights when you buy goods from a trader.
You can expect a refund for goods if
1. They are not of satisfactory quality
2. They are not fit for their purpose
3. They are not as described
This is called statutory rights.
Gather together everything you can by way of evidence like a receipt. You should also act quickly.
Report the fault to the seller as soon as you can. Be clear about what you want while remaining polite.
Back up your claim in writing.
Hi I’m back David B