Writing Letters of Complaint

You may have tried going back to the shop with your defective goods, but still feel your complaint has not been sorted out.

You may then need to take further action and put your complaint in writing.

Today we will look at some of the more formal words and phrases used in letter writing, the layout of formal letters and try some of the letter templates available from the Consumer Direct website.

 Activity 1 - Match the formal words with their meaning

 Worksheet for matching formal words to their meanings
Answers for matching formal words worksheet

  Activity 2 - Number the parts of the letter, to put them in the right order.

Worksheet for numbering the parts of the letter in the right order
Answer sheet for number the different parts of the letter in the right order

  Activity 3  - Using letter templates from the Consumer Direct website

1. Click on the link below to open up a letter template from the Consumer Direct website
2. Click and then type into the different text boxes to create your own letter
3. Print out your letter
4. Ask your tutor if you need help

Template letter to be used when attempting to resolve issues with faulty goods.

Visit the BBC Skillswise website for more activities based on working in the retail industry,